Refund Policy

This Refund Policy applies to all purchases made through Positli, operated by Exceeding Development LLC. By completing a purchase, you acknowledge that you have read, understood, and agreed to this policy. We recommend consulting a qualified legal professional if you have questions about your consumer rights in your jurisdiction.

All purchases made through Positli are for <strong>digital products</strong> that are generated, delivered, and made accessible electronically. This includes:

• AI-generated brand strategy reports
• Free diagnosis and assessment results
• Downloadable PDF reports and strategy documents
• Templates, frameworks, and strategic materials delivered digitally
• Future digital workshop recordings or course materials (where applicable)

Because these products are personalized, generated on demand from your submitted information, and immediately accessible upon payment, <strong>all sales are final and non-refundable</strong>. The moment payment is confirmed, our AI begins generating your customized report — consuming computational resources and producing a unique output tailored to your specific business. This product cannot be 'returned' in any traditional sense.

If Exceeding Development LLC introduces subscription-based features or access plans in the future:

• You may cancel your subscription at any time through your account settings or by contacting support
• Cancellation stops future billing at the end of the current billing cycle
• Cancellation does not automatically entitle you to a refund for the current or any past billing periods
• Access to subscription features typically continues until the end of the paid billing period
• Partial-period refunds are not issued unless explicitly stated at the time of purchase or required by law

Before completing your purchase, you are required to check a box confirming that you understand and agree that this is a digital product and that all sales are final. This acknowledgement is recorded with a timestamp and linked to your account. Proceeding through checkout constitutes your explicit agreement to this No Refund Policy.

If your report fails to generate due to a verified technical error on our part — and we are unable to deliver it after reasonable attempts to resolve the issue — we will review the situation on a case-by-case basis and may, at our discretion, issue a full or partial refund, offer a replacement report, or provide another remedy. To request review of a technical failure, contact us within 14 days of your purchase date.

All refund requests must be submitted in writing to:

• hi@positli.com

Please include your name, email address, order date, and a clear description of the issue. We will respond within 5 business days. Submitting a refund request does not guarantee a refund — all requests are reviewed against the terms of this policy.

Filing a chargeback with your payment provider for a purchase where the service was delivered as described is considered a breach of these Terms of Use. We maintain complete records of all purchase agreements, policy acknowledgements (with timestamps), and delivery confirmations. We will contest any chargebacks with full documentation of the transaction, consent, and delivery.

The free brand clarity diagnosis — which includes completing the assessment, receiving your score, and viewing your AI-generated observations — is provided at no charge and is not subject to this Refund Policy. This policy applies only to paid products and services.

Nothing in this Refund Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws in your jurisdiction. If you are located in a jurisdiction where mandatory refund rights apply by law, those rights take precedence over this policy to the extent required.

If you have a genuine concern about your purchase, please contact us before filing a dispute: hi@positli.com
Exceeding Development LLC